Privacy Policy

At Nurture & Thrive, we are committed to protecting your privacy and ensuring your family's personal health information is handled with the utmost care and professional integrity.

The Bits You Really Need to Know

We know privacy policies can feel overwhelming, so here’s a simple summary of how we look after your information:

We only collect the information we need to provide safe, effective care for you or your child
Your data is stored securely and only accessed by the Practitioners involved in your care
We never sell or share your personal information for marketing purposes
We may contact you about appointments or relevant support, and you can opt out of marketing at any time
Your records are kept in line with legal requirements (8 years for adults, until age 25 for children)
You have the right to access, update, or request deletion of your data at any time

If you ever have questions or concerns, you can contact us directly - we’re always happy to help.

For full details, please read the complete privacy notice below.

The full policy:

1. Scope

This privacy notice explains how Nurture & Thrive Norfolk collects, uses, and protects your personal data.

Personal data refers to any information relating to an identifiable individual. We are committed to ensuring your data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Nurture & Thrive Norfolk is based at 86 Waterloo Road, Norwich, NR3 1EW.

2. Who we are

Nurture & Thrive Norfolk is a healthcare practice providing care for adults, babies, children, and families, with a focus on paediatric health and infant feeding support.

For the purposes of this privacy notice, the term “Practitioners” refers to all professionals working within Nurture & Thrive Norfolk who are involved in delivering your care.

3. Personal Data We Collect and How It Is Used

a) Clinical Care

To provide safe and effective care, we collect relevant medical and personal information. This may include details about your health or your child’s health, medical history, feeding, medications, and treatment plans.

This information is:

Stored securely
Only accessed by those involved in your care
Not shared without your consent unless required by law

By proceeding with treatment, you consent to us collecting and processing this information.

b) Communication

We may use your contact details (phone, email, address) to:

Book and remind you of appointments
Share reports or relevant information about your care

c) Marketing

With your consent, we may contact you with information we believe may support you or your family. You can opt out at any time.

We will never sell or share your data for marketing purposes.

d) Website and Enquiries

We may collect basic information when you:

Complete forms
Contact us
Visit our website

This may include IP address and browsing data.

e) Cookies

Our website uses cookies to improve your experience. You can disable cookies through your browser settings if you prefer.

f) Data Minimisation

We only collect the information necessary to provide safe and effective care.

4. Legal basis for processing any personal data

We process your personal data under the following legal bases:

Consent - where you have given explicit permission
Contractual obligation - to deliver the services you have requested
Legitimate interest - to respond to enquiries and support the running of our practice

5. Legitimate interests

Our legitimate interests include providing high-quality care for adults and children, including pre and postnatal treatments, paediatric health and infant feeding support, and sharing relevant information that may support your or your family’s wellbeing.

6. Consent

By agreeing to this privacy notice, you consent to Nurture & Thrive Norfolk processing your personal data as outlined above. You can withdraw your consent at any time by contacting us using the details below.

7. Disclosure of information

Your personal data will be kept secure and confidential.

Nurture & Thrive Norfolk and its Practitioners will only access your data where necessary for your care. Administrative staff may access contact details for appointment and account management.

We will not share your information unless:

You have given consent
It is required by law
It is necessary to protect your safety or the safety of others

8. Data retention

We retain personal data only for as long as necessary to meet legal and professional obligations.

Adult records are retained for 8 years after your last appointment
Children’s records are retained until the child reaches 25 years of age

After this period, records are securely deleted.

9. Data storage

All personal data is stored securely within the United Kingdom.

10. Your rights

You have the right to:

Request information about how your data is used
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where appropriate
Restrict or object to certain types of processing
Request transfer of your data to another provider

If we are unable to fulfil your request, we will explain why.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Information you can request

You can request:

Who we are and how to contact us
Why we process your data and the legal basis
The types of data we hold
Who your data may be shared with
How long we keep your data
Your rights regarding your data
Your right to withdraw consent
How to make a complaint
Whether providing your data is required for treatment
The source of your data (if not provided by you)
Details of any automated decision-making (we do not use this)

12. Accessing your data

To access your personal data, we may need to verify your identity.

We may request:

One form of photographic ID (passport or driving licence)
One supporting document (utility bill dated within the last 3 months)

To request your data, please contact:

Chloe Savage at Nurture & Thrive

Email: hello@nurtureandthrivenorfolk.co.uk

Phone: 07880 342649

13. Complaints

If you have concerns about how your data is handled, please contact us first and we will aim to resolve this promptly.

Chloe Savage at Nurture & Thrive

Email: hello@nurtureandthrivenorfolk.co.uk

Phone: 07880 342649

If you are not satisfied, you can contact the Information Commissioner’s Office (ICO):

Wycliffe House Water Lane Wilmslow SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk