Clinic Terms and Conditions

By booking and attending an appointment with Nurture & Thrive Norfolk, you agree to the following terms:

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1. Appointments

 

All appointments are subject to availability. Please ensure that all information provided at the time of booking is accurate and up to date.

Appointments are scheduled for a set duration. If you arrive late, your session may be shortened to avoid delays for other clients, and the full fee will still apply.

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2. Cancellations and Rescheduling

 

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.

Appointments cancelled or rescheduled with less than 48 hours’ notice will be charged in full. Missed appointments (non-attendance) are also non-refundable.

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3. Fees and Payment

 

Payment is required at the time of booking or immediately following your appointment, depending on the service.

We reserve the right to update our fees at any time. Any changes will be clearly communicated in advance.

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4. Clinical Care and Responsibility

 

All Practitioners at Nurture & Thrive Norfolk are qualified professionals working within their scope of practice.

Care provided is based on individual assessment and clinical judgement. As every person is different, outcomes cannot be guaranteed.

Our services are not a replacement for medical care. If you have concerns about your health or your child’s health, you should seek advice from your GP, health visitor, or relevant medical professional.

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5. Medical Information

 

You agree to provide accurate, complete, and up-to-date information about your health or your child’s health. This includes informing your Practitioner of any changes in symptoms, diagnosis, or medication, as this may affect your care.

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6. Consent to Treatment

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By attending an appointment, you provide informed consent for assessment and treatment.

For infants and children under 18, consent must be given by a parent or legal guardian, who must be present during the appointment.

You have the right to withdraw consent at any time.

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7. Children and Safeguarding

 

A parent or legal guardian must remain present for the duration of any appointment involving a child.

We are committed to safeguarding and promoting the welfare of children and families at all times.

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8. Practitioner Model

 

Nurture & Thrive Norfolk is a multidisciplinary practice. Care may be provided by different Practitioners depending on your needs.

Where appropriate, Practitioners may collaborate to support safe and effective care.

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9. Communication

 

We aim to respond to enquiries within a reasonable timeframe during working hours.

Email and messaging are not monitored continuously and should not be used for urgent medical concerns.

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10. Data Protection and Privacy

 

Your personal data is stored securely and handled in accordance with our Privacy policy.

By using our services, you agree to the collection and use of your information as outlined in that policy.

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11. Liability

 

We are committed to providing safe, professional, and evidence-informed care.

Nurture & Thrive Norfolk and its Practitioners are not liable for any loss, damage, or injury arising from treatment, except where required by law.

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12. Changes to Terms

 

We may update these Terms & Conditions from time to time. The most current version will always be available on our website.

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13. Contact

 

If you have any questions about these Terms & Conditions, please contact:

Chloe Savage at Nurture & Thrive

Email: hello@nurtureandthrivenorfolk.co.uk

Phone: 07880 342649